Central oversight, centralized communications
CXO Global Solutions specializes in unified communications and call center operations for companies looking to improve their efficiency and profitability, while delivering a consistently superior customer service. We provide the people, processes and technology to help geographically dispersed companies function as a cohesive, high-performing enterprise.
Call Center
Services
My business operates multiple call centers, and it’s a challenge to manage disparate systems, people and processes.
CXO can help by providing:
- Centralized, day-to-day call center management
- Strategic vendor selection and technology roadmap
- Expert analysis of customer patterns and behaviors
- Lifecycle management: selection, acquisition and retention
- Consultative staff expertise that complements in-house resources
Unified Communications
My business operates in a fast-moving environment that requires quick decisions and strong collaboration. We need to streamline multiple communication tools.
CXO can help by providing:
- Single communication platform to integrate disparate devices
- Improved workforce productivity and mobility
- Reduced infrastructure costs and simplified workforce administration to improve your earnings
- A “Green IT” solution through reduced energy consumption
Recent News
Points of View
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December 18th, 2009 - CXO Global Solutions acquires S3 Integrity - CXO Global Solutions, a managed services firm specializing in unified communications and managed call center operations, today announced it has acquired Florida-based S3 Integrity, the developer and distributor of the WuLi Solution™, a proprietary customer self-service business process and technology. The agreement will be effective January 1, 2010.
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November 27th, 2009 - CXO Global Solutions talks a big game - CXO Global Solutions has launched WorkSpace Communications™, a company focusing on unified communications for the small-to medium-sized business market. Please see related [Kansas City Business Journal story].
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November 3rd, 2009 - CXO Global Solutions bolsters its Microsoft unified communications expertise/portfolio - CXO Global Solutions, a managed services firm specializing in unified communications and call center operations, today announced it has received the designation of Microsoft Certified Partner for unified communications. Principal Systems Architect Robert Burnett also advances to elite Microsoft Certified Master status.
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